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Returns

You can return all goods to receive a refund, exchange – if you do so within 30 days from the date of delivery.

If you have received the wrong item or faulty – please contact our customer service before returning: [email protected]

 

        1. All return items must be sent with a completed returns form. Please send Us an email and we will send you the return form.
        2. The returns are free but please contact us first.
        3. Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact. Please complete in full the returns form .
        4. The swimwear items, unless faulty can only be returned if they are unworn, doesn’t have any signs of use and if tried on, were done so while wearing our included disposable underwear.
        5. We request that all goods are returned within 30 days from the date of delivery (this does not affect your statutory rights listed in Terms and Conditions)
        6. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
        7. Dashstraw will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.
        8. In all circumstances you must complete the Returns Form in full. We reserve the right to refuse returns if this procedure is not followed.
        9. Return items should be sent to: ul. Noskowskiego 4/73, Jelenia Gora, 58-506, Poland
 
Refunds

All items must be returned to us following the guidelines and conditions above before a refund can be issued.

Refunds to you will normally be made within 14 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit/debit card, Paypal account or Przelewy 24.

As stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

 
Cancelling an item

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.

The swimwear items, unless faulty can only be cancelled if they are unworn, doesn’t have any signs of use and if tried on, were done so while wearing our included disposable underwear.

To cancel this contract, please contact us by email using [email protected]aw.com and giving the reason for the return as “Contract cancellation”.

This Returns policy does not affect your statutory rights as a consumer.

If you have any further questions on our returns policy please contact us here: [email protected]

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